terms and conditions

Prices
Colour
Sizing and Layout
Payment
Delivery
Returns & Refund
Cancellations
Copyright
Customer Services
Contact Details

Prices

Prices include VAT at the current rate of 15% as well as postage and packing within the UK.

Colours

Colour replication on the banners shown are only a guide to the pantone colours on the finished banners. No colour can be exactly matched due to the limitations of colour reproduction on the web and the differences in different monitors.

Sizing and Layout

All sizes are quoted in millimeters with the imperial equivalent shown in brackets.  Within the banner will be incorporated a discreet footer with the legend 'Produced by TheBannerPeople.com'.  This applies to banners only, no other items.

Payment

Payment is done online via WorldPay. You can use Switch, Solo, Visa, Visa Electron, Visa Delta, Visa Purchasing, JCB and Mastercard.

Mastercard Visa Electron Vias Credit Visa Debit
Maestro JCB Solo  

All prices shown are in GBP - Great British Pounds.

Delivery

Banners, canvases and posters will be delivered within 72 hours of receipt of payment. Delivery is on a next day service by our selected courier. We do not deliver on Saturdays or bank holidays.

Apologies but this service is currently available to UK-mainland customers only. If you are visiting from outside of the UK and wish to place an order please get in touch.

Returns & Refunds

We do our very best to ensure that you are happy with your purchase from the banner people. If, for any reason, your purchase arrives damaged we will make every effort to ensure a replacement arrives quickly. 

We are proud of our work and want to make sure that it is of the highest quality. If, however, we make a mistake on your order then we will happily either run a reprint or refund your money. Mistakes while ordering can happen so please be very careful when submitting your order that you are happy with all of your details. These details can not be changed once an order has been received

If returning a printed item please return it in the original packaging, unless badly damaged, with a letter explaining the problem. Please use a recorded delivery service.

Cancellations

If, for whatever reason, you wish to cancel your order please contact us immediately. If your banner has not gone into production, we will cancel the order and refund your money. Please bear in mind that each banner is unique and individual to the person buying it so we cannot sell the product on again.

This does not affect your statutory rights.

The design of the site and the images displayed on it is the sole property of The Banner People. Any unauthorised reproduction of the designs or the website may result in legal action.

We reserve the right to amend these terms and conditions in compliance with current UK & EU law. These terms do not affect your statutory rights.

Customer Service

We want you to be completely satisfied with the service we offer and the banners you order. If however you are unsatisfied by any aspect of our service to you please get in contact and let us know so that we can endeavour to correct the problem.

thebannerpeople.com is a trading name of DS Smith Multigraphics Ltd.

Contact Details

You may contact us by writing to:
thebannerpeople.com,
DS Smith Multigraphics,
21 Commondale Way,
Euroway Trading Estate,
Bradford
BD4 6SF

Or by email via: contact@thebannerpeople.com

Telephone: 0870 240 9983

9.00am-5.30pm Monday–Friday.